Performance
At Blackwood Homes and Care, we take great care to ensure we consistently deliver high-quality services to all our customers.
To measure our performance, we use various metrics such as customer satisfaction and service response times, which we monitor throughout the year.
Every October, we release our Customer Report, which outlines how Blackwood has performed in the previous financial year.
Our report is tailored to our customers' needs because we actively involve them in the process of its creation. This ensures that the report's content and format are relevant to their requirements.
Our Customer Report also covers Blackwood's performance in line with the Scottish Social Housing Charter and the National Care Standards.
The latest Annual Customer Performance Report 2022-23 is available to access.
National Care Standards information
Blackwood Homes and Care on the Care Inspectorate website
Scottish Social Housing Charter information
Information about Blackwood's performance against the Charter