COVID-19 (Coronavirus) Information and Guidance for Customers
On this page you find information and updates on how we are responding to and dealing with the implications of the Covid19 pandemic. You can view our answers to the typical type of questions we receive on our FAQs page or view more detailed information on our housing and care services.
We use two main sources for information, guidance and instruction - during this outbreak we recommend our customers use NHS Inform and Health Protection Scotland for accurate and up to date information.
We want to reassure you that we aim to deliver the best possible services in the current COVID-19 outbreak. In these highly unusual times, our foremost concerns are the health and safety of our customers, families, and our staff. That’s why the government has asked us all to take sensible steps to slow its spread and we are following that advice.
Keeping in Touch
We have kept in touch with our customer during Covid19 and continue to connect with vulnerable people. We are here to help in any way we can so do contact us by phone and email as normal and you can find our contact details here.
Find out what you can and cannot do based on the local area that you live, work or travel in. If you are unsure, please visit the Scottish Government page on COVID protection levels (tiers) by area here.
Everyone should remember the FACTS guidance:
F - Face coverings. These should be used in shops and on public transport (buses, trains and taxis)
A - Avoid crowded places.
C - Clean your hands frequently, using water & soap whenever possible.
T - Two metres - observe physical distancing.
S - Self-isolate and book a test if you are suffering from COVID-19 symptoms.
Remember, if you have symptoms or have been diagnosed with the virus we need to know so we can manage this. To Report a diagnosis or symptoms of Covid19 please contact us as soon as possible. Our contact details can be found here.