Complaints Performance
COMPLIMENTS, SUGGESTIONS & COMPLAINTS
Annual Performance Summary 2020/21
The following table shows the numbers received during the year compared to previous years. This shows that there have been a decrease in compliments and complaints this year compared to last.
|
|
2018/19 |
2019/20 |
2020/21 |
|
Compliments |
61 |
84 |
118 |
|
Suggestions |
0 |
0 |
6 |
|
Complaints |
168 |
226 |
108 |
The table below shows the number of complaints per category compared to previous years. This shows that there is a great deal of consistency year to year, with most complaints being about repairs or estates issues.
|
Complaints Category |
2018/19 |
2019/20 |
2020/21 |
|
Repairs & Improvements |
62 |
55 |
46 |
|
Tenancy |
27 |
32 |
18 |
|
Estates |
18 |
70 |
17 |
|
Care |
42 |
47 |
13 |
|
Staff |
15 |
18 |
10 |
|
Corporate |
4 |
4 |
4 |