Complaints Performance

COMPLIMENTS, SUGGESTIONS & COMPLAINTS

Annual Performance Summary 2020/21

The following table shows the numbers received during the year compared to previous years. This shows that there have been a decrease in compliments and complaints this year compared to last. 

 

 

2018/19

2019/20

2020/21

 Compliments

61

84

118

 Suggestions

0

0

6

 Complaints

168

226

108

The table below shows the number of complaints per category compared to previous years. This shows that there is a great deal of consistency year to year, with most complaints being about repairs or estates issues.

 

Complaints Category

2018/19

2019/20

2020/21

 Repairs & Improvements

62

55

46

 Tenancy

27

32

18

 Estates

18

70

17

 Care

42

47

13

 Staff

15

18

10

 Corporate

4

4

4